FAQ Page


1. How about quality control ?
  We understand, for promotion, the quality and delivery is utmost important for customer.
  We control and check all the steps of production, from logo confirmation, the purchasing of material, start day of stamping, sending pre-production sample for confirmation, production speed, packing, to shipping out of factory to catch the closing date. If any problem, we will immediately correct, or replace, buy new material to re-produce at any cost. And we will report to customer.

2. What’s the delivery ?
  For promotion, the delivery is super important and we respect all our promise. After order is confirmed, it takes usually 20 days for the goods of 1 container; For big quantity such as more than 1 container, when delivery is urgent, we would arrange all the production  lines to produce and ship within requested time( 30-40 days). For small quantity, if the material of goods  is in stock and available immediately, within 7-15 days the goods can be ready, if material is not in stock, and we need to purchase specially, it will take 15-20 days. When the delivery is top urgent, which is 7-10-15 days after order, we will try our best to satisfy you.

3. Can I trust online business with you ?
  Sure. E-commerce is new but it develops very rapidly, as it is convenient and efficient. We are a reliable business and we provide quality products and services.Anyone, anywhere, are welcome to use our website to initiate inquiries, place orders, check order status, fulfill payment and get our support online. Some people may not believe that they can just place orders online and get orders delivered. Give it a try and see how much convenience and pleasure you will get from online business. you will find that doing business through our website is so amazing!

4. Can we have our logo or company name to be printed on the products or package ?
  Yes ! Logo and imprints can be printed on our products by printing ,sticker or other ways.(Such as Laser,Heat Transfer...)
  You can send us the design by email in JPEG, AI, PDF, EPS,CDR format.

5. Do you provide OEM or ODM service ?
  Yes, we do.
  For more details, please contact our sales representatives.

6. What’s the Minimum Order Quantity ?
  Actually we have no limit on MOQ,so pls feel free to contact with us.

7. How could I get samples ?
  We supply free samples if the total value under 20 US Dollars. If you have a DHL, UPS, TNT, FedEx Account No. and agree to pay the courier freight. If the total value of samples is more than 20 US dollars, we’d like to ask you to pay for the samples and courier freight. We will send the samples to you after receipt of your payment. If you don’t have an courier account, please send us the samples charge together with the courier cost by T/T or Western Union.

8. How can the order be sent to us ?
  For small quantity or weight less than 45 kgs, sent usually by courier.
  For orders from 45 to 300 kgs, can be sent by air to the airport near you.
  For big quantity or volume, sent usually by ocean container.
  The transportation way depends on client’s choice. Freight depends on quantity, weight, volume, transportation way, destination country (airport, sea port ).

9. How to pay for my order ?
  Our usual payment terms are:
1) Wire Transfer ( T/T),
2) L/C payment for bulk order, (this will depend on the order status)

10. How to place an order ?
  If everything confirmed, you can ask us to send you a Proforma Invoice for your order.Or please send us your purchase order by email or fax.
  We need to know the following information for your order:
* Shipping information - company name, street address, phone number, destination airport or sea port, transportation method ( by courier, by air or by ocean container)
* Product information - model numbers, quantity
* Delivery time required
* Freight payment ( by collect or prepay )
* Forwarder’s contact details if there’s any

11. Which sea port is near your city?
  Ningbo and Shanghai are better. Anyway, your decision is more important.

12. Need I pay Import Taxes ? How much ?
  Probably yes. You have to know about the import duty rule of your country before placing order. As we know, many countries do not charge import duties on private items, samples, and goods below a certain stated value.
  Please note: we can’t responsible for the import duties and custom cost. As we are in China and not clear about the custom tax policy of your country,so we don”t know how to predict the import duties and other relevant cost which should pay in your country when the goods passing your country custom.Obviously you would like to pay tax as low as possible when the order package arrive to your country. If you have any special request of the declared value, please feel free to let us know, we will consider it and define a suitable as lower as possible declared value for the goods, we will also try our best to minimize the custom charge for you.

13. Why the prices are so competitive ?
  Because we are the real and professional manufacturer, welcome to visit our company.

14. How long is the warranty ?
  Normally all of our products are 1 year warranty on condition that under normal and not overload operation.